{
"refunded": "REFUNDED",
"comments": "Customer was refunded in full."
}
{
"refunded": "INVALID",
"resolution": "NOT_REFUNDED_DUPLICATE",
"comments": "Duplicate alert."
}
{
"id": "3114afe2-9996-48c9-88cb-3c9fc6a88414",
"providerId": "5F2RE3960S9ASDC2F026BF16",
"provider": "ETHOCA",
"status": "RESOLVED",
"amount": 100.12,
"currency": "AED",
"outcome": {
"id": "4a0c8f5d-4b8d-4f4d-8f1a-2f8c9c1e5b7b",
"alertId": "3114afe2-9996-48c9-88cb-3c9fc6a88414",
"ethocaID": "5F2RE3960S9ASDC2F026BF16",
"status": "SUCCESS",
"outcome": "resolved",
"refunded": "refunded",
"comments": "Customer was refunded in full.",
"disputeReasonCode": null,
"actionTimestamp": "2024-12-12T12:05:00.000Z"
}
}
Sandbox
Resolve an alert
Interactively submit a resolution for a Trusto alert.
PUT
/
api
/
v1
/
alerts
/
{id}
/
resolution
{
"refunded": "REFUNDED",
"comments": "Customer was refunded in full."
}
{
"refunded": "INVALID",
"resolution": "NOT_REFUNDED_DUPLICATE",
"comments": "Duplicate alert."
}
{
"id": "3114afe2-9996-48c9-88cb-3c9fc6a88414",
"providerId": "5F2RE3960S9ASDC2F026BF16",
"provider": "ETHOCA",
"status": "RESOLVED",
"amount": 100.12,
"currency": "AED",
"outcome": {
"id": "4a0c8f5d-4b8d-4f4d-8f1a-2f8c9c1e5b7b",
"alertId": "3114afe2-9996-48c9-88cb-3c9fc6a88414",
"ethocaID": "5F2RE3960S9ASDC2F026BF16",
"status": "SUCCESS",
"outcome": "resolved",
"refunded": "refunded",
"comments": "Customer was refunded in full.",
"disputeReasonCode": null,
"actionTimestamp": "2024-12-12T12:05:00.000Z"
}
}
Submit a merchant resolution for an unresolved alert. The sandbox environment is selected by default; use the server selector to switch environments.
string
required
Alert UUID in the Trusto system.
string
required
Merchant decision:
REFUNDED, NOT REFUNDED, NOT SETTLED, or INVALID.string
For
INVALID, use REFUNDED_PREVIOUSLY_REFUNDED, NOT_REFUNDED_CHARGEBACK_RECEIVED, NOT_REFUNDED_DUPLICATE, or NOT_REFUNDED_NOT_FOUND.string
Optional free-form comment, up to 250 characters.
{
"refunded": "REFUNDED",
"comments": "Customer was refunded in full."
}
{
"refunded": "INVALID",
"resolution": "NOT_REFUNDED_DUPLICATE",
"comments": "Duplicate alert."
}
string
required
Alert UUID.
string
required
Updated alert status.
Outcome
required
Stored resolution returned with the alert.
{
"id": "3114afe2-9996-48c9-88cb-3c9fc6a88414",
"providerId": "5F2RE3960S9ASDC2F026BF16",
"provider": "ETHOCA",
"status": "RESOLVED",
"amount": 100.12,
"currency": "AED",
"outcome": {
"id": "4a0c8f5d-4b8d-4f4d-8f1a-2f8c9c1e5b7b",
"alertId": "3114afe2-9996-48c9-88cb-3c9fc6a88414",
"ethocaID": "5F2RE3960S9ASDC2F026BF16",
"status": "SUCCESS",
"outcome": "resolved",
"refunded": "refunded",
"comments": "Customer was refunded in full.",
"disputeReasonCode": null,
"actionTimestamp": "2024-12-12T12:05:00.000Z"
}
}
Submitting a resolution changes the alert and forwards the outcome to the configured provider. Confirm the selected environment and alert ID before sending.
List alerts
Retrieve alerts and copy an alert ID for resolution testing.