> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trusto.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve an alert

> Interactively submit a resolution for a Trusto alert.

Submit a merchant resolution for an unresolved alert. The sandbox environment is selected by default; use the server selector to switch environments.

<ParamField path="id" type="string" required>
  Alert UUID in the Trusto system.
</ParamField>

<ParamField body="refunded" type="string" required>
  Merchant decision: `REFUNDED`, `NOT REFUNDED`, `NOT SETTLED`, or `INVALID`.
</ParamField>

<ParamField body="resolution" type="string">
  For `INVALID`, use `REFUNDED_PREVIOUSLY_REFUNDED`, `NOT_REFUNDED_CHARGEBACK_RECEIVED`, `NOT_REFUNDED_DUPLICATE`, or `NOT_REFUNDED_NOT_FOUND`.
</ParamField>

<ParamField body="comments" type="string">
  Optional free-form comment, up to 250 characters.
</ParamField>

<RequestExample>
  ```json Refunded theme={null}
  {
    "refunded": "REFUNDED",
    "comments": "Customer was refunded in full."
  }
  ```

  ```json Invalid alert theme={null}
  {
    "refunded": "INVALID",
    "resolution": "NOT_REFUNDED_DUPLICATE",
    "comments": "Duplicate alert."
  }
  ```
</RequestExample>

<ResponseField name="id" type="string" required>
  Alert UUID.
</ResponseField>

<ResponseField name="status" type="string" required>
  Updated alert status.
</ResponseField>

<ResponseField name="outcome" type="Outcome" required>
  Stored resolution returned with the alert.
</ResponseField>

<ResponseExample>
  ```json theme={null}
  {
    "id": "3114afe2-9996-48c9-88cb-3c9fc6a88414",
    "providerId": "5F2RE3960S9ASDC2F026BF16",
    "provider": "ETHOCA",
    "status": "RESOLVED",
    "amount": 100.12,
    "currency": "AED",
    "outcome": {
      "id": "4a0c8f5d-4b8d-4f4d-8f1a-2f8c9c1e5b7b",
      "alertId": "3114afe2-9996-48c9-88cb-3c9fc6a88414",
      "ethocaID": "5F2RE3960S9ASDC2F026BF16",
      "status": "SUCCESS",
      "outcome": "resolved",
      "refunded": "refunded",
      "comments": "Customer was refunded in full.",
      "disputeReasonCode": null,
      "actionTimestamp": "2024-12-12T12:05:00.000Z"
    }
  }
  ```
</ResponseExample>

<Warning>
  Submitting a resolution changes the alert and forwards the outcome to the configured provider. Confirm the selected environment and alert ID before sending.
</Warning>

<Card title="List alerts" icon="list-filter" href="/sandbox/list-alerts">
  Retrieve alerts and copy an alert ID for resolution testing.
</Card>